DOWL Receives Quality Management Certification
ANCHORAGE—Following an audit of the company’s quality management system (QMS) by British Standards Institute (BSI), DOWL is now ISO 9001 certified.
By having a QMS that meets the ISO 9001 standard, DOWL is accountable to maintain and execute a QMS that has a customer-centric approach, manages risks, promotes continual improvement, and ensures leadership commitment to the processes. DOWL expressed a sense of pride to be at the forefront of ISO certification for consulting engineering firms.
“DOWL has always focused on quality,” said DOWL President and CEO Stewart Osgood. “ISO 9001 certification is simply an assurance to our clients that regardless of which office or project manager you work with at DOWL, there’s a system in place that provides the framework for a high-quality product that has been through standardized review and a quality control process.” Osgood said that there are relatively few firms of DOWL’s size, that practice in the same fields, who have subjected themselves to this sort of auditing and outside scrutiny of their policies, procedures, and implementation. “We welcome the push toward continual improvement,” added Osgood.
In This Issue
The Unbroken Supply Chain
Alaskans have some experience both with isolation and sudden emergencies. Earthquakes, volcanic eruptions, seasonal flooding, and wildfires seldom schedule their arrival. And while emerging technology and developing infrastructure have allowed Alaska to become more connected, as Alaskans we know we’re still at the end of the road—even more so for those living beyond the road in Alaska’s remote communities.