DOWL Receives Quality Management Certification
ANCHORAGE—Following an audit of the company’s quality management system (QMS) by British Standards Institute (BSI), DOWL is now ISO 9001 certified.
By having a QMS that meets the ISO 9001 standard, DOWL is accountable to maintain and execute a QMS that has a customer-centric approach, manages risks, promotes continual improvement, and ensures leadership commitment to the processes. DOWL expressed a sense of pride to be at the forefront of ISO certification for consulting engineering firms.
“DOWL has always focused on quality,” said DOWL President and CEO Stewart Osgood. “ISO 9001 certification is simply an assurance to our clients that regardless of which office or project manager you work with at DOWL, there’s a system in place that provides the framework for a high-quality product that has been through standardized review and a quality control process.” Osgood said that there are relatively few firms of DOWL’s size, that practice in the same fields, who have subjected themselves to this sort of auditing and outside scrutiny of their policies, procedures, and implementation. “We welcome the push toward continual improvement,” added Osgood.
In This Issue
Spreading the Word
When Bristol Bay Native Corporation (BBNC) first aired TV commercials featuring the tagline, “A Place That’s Always Been,” the reaction was surprising. Not only because they received numerous accolades and marketing awards for the campaign but because, at the time, it was rare for Alaska Native corporations to market themselves through the media.