DOWL Receives Quality Management Certification
ANCHORAGE—Following an audit of the company’s quality management system (QMS) by British Standards Institute (BSI), DOWL is now ISO 9001 certified.
By having a QMS that meets the ISO 9001 standard, DOWL is accountable to maintain and execute a QMS that has a customer-centric approach, manages risks, promotes continual improvement, and ensures leadership commitment to the processes. DOWL expressed a sense of pride to be at the forefront of ISO certification for consulting engineering firms.
“DOWL has always focused on quality,” said DOWL President and CEO Stewart Osgood. “ISO 9001 certification is simply an assurance to our clients that regardless of which office or project manager you work with at DOWL, there’s a system in place that provides the framework for a high-quality product that has been through standardized review and a quality control process.” Osgood said that there are relatively few firms of DOWL’s size, that practice in the same fields, who have subjected themselves to this sort of auditing and outside scrutiny of their policies, procedures, and implementation. “We welcome the push toward continual improvement,” added Osgood.
In This Issue
The Marx Bros. Café
Jack Amon and Richard “Van” Hale opened the doors of the Marx Bros. Café on October 18, 1979; however, the two had already been partners in cuisine for some time, having created the Wednesday Night Gourmet Wine Tasting Society and Volleyball Team Which Now Meets on Sunday, a weekly evening of food and wine. It was actually the end of the weekly event that spurred the name of the restaurant: hours after its final service, Amon and Hale were hauling equipment and furnishings out of their old location and to their now-iconic building on Third Street, all while managing arguments about equipment ownership, a visit from the police, and quite a bit of wine. “If you’ve ever seen the movie ‘A Night at the Opera” starring the Marx Brothers, that’s what it was like,” Hale explains.