Great Alaskan Holidays Earns Winnebago’s Circle of Excellence Award
The Winnebago Circle of Excellence
Winnebago began presenting the Circle of Excellence award to the best dealerships in North America since 1986. Dealerships such as Great Alaskan Holidays, are only recognized after successfully demonstrating they exceeded Winnebago’s expectations in terms of service, customer satisfaction and sales. Winnebago holds their dealerships to the highest of industry standards, offering the best dealership network in the RV industry.
A dealership’s Circle of Excellence score is based on the four critical categories:
- Purchase and delivery satisfaction
- Customer satisfaction based on a survey six months after purchase
- A marketing and sales assessment evaluating the dealership’s sales, stocking levels and more
- A service and parts assessment based on the dealership’s parts inventory, warranties, service training, certified technicians and traveling customer care
“Winning an award 12 years in a row is a significant accomplishment for any organization”, says Bob Johnson, the firm’s Director of Marketing. “For Great Alaskan Holidays to be recognized so consistently from within our own industry is truly special. Winning the Circle of Excellence year after year continues to validate the level of dedication we have to our employees, our customers, and Alaska’s tourism industry, as well as the level of satisfaction each has in Great Alaskan Holidays.”
In This Issue
Spreading the Word
When Bristol Bay Native Corporation (BBNC) first aired TV commercials featuring the tagline, “A Place That’s Always Been,” the reaction was surprising. Not only because they received numerous accolades and marketing awards for the campaign but because, at the time, it was rare for Alaska Native corporations to market themselves through the media.