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2023 Business Banking Trends: Alaska’s financial institutions partner with local businesses to find solutions

by Feb 27, 2023Finance, Magazine

mast3r | istock

Local banks support businesses coping with supply chain disruptions, labor shortages, inflation, rising interest rates, and global conflicts.

Businesses today are coping with the cumulative effects of a slew of issues, including supply chain disruptions, labor shortages, inflation, rising interest rates, the Russia-Ukraine war, and the lingering effects of the COVID-19 pandemic.

“The pandemic has drastically changed many businesses,” says Wells Fargo Alaska Commercial Banking Leader Sam Mazzeo. “The labor market tightness, excessive inflation, real estate market changes, and material supply chain issues linked to COVID are ongoing and evolving. Nobody has navigated anything like what we experienced the past three years. Banks and borrowers are forced to reconcile the risks and opportunities related to all of these things.”

The US Federal Reserve (the Fed) raised interest rates dramatically in the past twelve months, up to their highest points in more than ten years. Mazzeo says most economists are projecting further interest rate increases, as the Fed continues to battle inflation.

Sam Mazzeo

Sam Mazzeo

Wells Fargo

Wells Fargo is working closely with its clients to ensure they maintain adequate cash flow and strong liquidity positions. “Working with your commercial banking relationship manager early and often can help you avoid unwanted surprises and offer you flexibility,” Mazzeo says. “It’s a great time to conduct a thorough financial review, including cash flow projections, and have frank conversations to make any necessary adjustments to loan structures and working capital lines of credit.”

Jason Criqui

Jason Criqui

Northrim Bank

While the rising interest rate environment is disconcerting, one of the primary issues for commercial banking and all industries now is labor, says Jason Criqui, commercial lending manager at Northrim Bank. Finding qualified employees, developing people internally, and finding programs to bring young people in to replace retiring Baby Boomers will be the biggest challenge. “We’re all going to have to be creative in the way we move forward, including leveraging technology to do more with less,” he says.
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Focus on Relationships

All these challenges place more pressure on managers, particularly at small companies, says Northrim President and Chief Lending Officer Mike Huston. From the banking side, it created a challenge—and opportunity—for Northrim to support companies’ management with its advice and expertise.

First National Bank Alaska U-Med Branch

“Many businesses have held more significant balances in the past two years related to federal funding from pandemic recovery,” says Elaine Kroll of First National Bank Alaska. “With interest rates rising, customers are looking for options to use or invest that money.”


However, relationship banking means different things to different people, Huston says. “For us, it means having a banker that understands the market that the business engages in and being responsive to that business,” he says. “We always want to have the opportunity to engage with people.”

Huston has noticed that national banks have been looking to be more efficient with delivering services to Alaska. “Generally, that means reducing the number of people who are based in Alaska,” he explains. “They are working with regional customer service centers that manage relationships for fairly large geographical areas. Community banks are also looking for ways to be more efficient, but our approach is different. We are looking to maintain responsive, supportive, experienced people who are based in Alaska.”

For Northrim, this trend has fostered valuable opportunities for growth. The bank recently opened a branch in Soldotna, loan production offices in Kodiak and Nome, and a branch in East Anchorage. Northrim is also opening new branches in Kodiak and Nome, bringing its total number of branches in the state to nineteen. “We’re investing in the communities that are within our economic footprint,” Criqui says. “We’re trying to service the whole state.”

Northrim’s expansion efforts are, in part, supported by the success of Alaska Native village and regional corporations. Many of these entities have diversified their workforces across the country, which creates a buffer for economic cycles in Alaska. “We are up 12 percent on our core loan portfolio; a lot of that has come from developing strong relationships with those entities,” Criqui says.

Mike Huston
Mike Huston

Northrim Bank

“Banking has been a kind of safe haven the last couple of years with all the volatility in the markets as well as the uncertainty around the world… Until those uncertainties and instabilities kind of normalize, I think bank deposits will stay high—at least in the short term.”

—Steve Lundgren, President, Denali State Bank

Deposits and Loan Growth Up

Many financial institutions in Alaska have seen unusually high deposits over the last two years. Bank deposits are at record high levels for businesses as well as consumers, says Steve Lundgren, president of Fairbanks-based Denali State Bank. The economic shutdown during the pandemic combined with supply chain disruptions stifled spending and, in turn, enabled businesses to save more money. “Banking has been a kind of safe haven the last couple of years with all the volatility in the markets as well as the uncertainty around the world,” he says. “Until those uncertainties and instabilities kind of normalize, I think bank deposits will stay high—at least in the short term.”

Business banking clients at Wells Fargo are also in a strong capital position. Cash balances of commercial customers are higher than at any time in the past five years. “Most of our clients are very well capitalized and positioned for growth or a downturn,” Mazzeo says.

First National Bank Alaska (FNBA) reports a similar situation. “Many businesses have strategically held capital for unseen future events,” says Chad Steadman, corporate lending director at FNBA. “While some businesses invested this capital, others continue to hold onto it.”

Chad Steadman

Chad Steadman


Steadman is seeing an increasing number of businesses transitioning ownership—selling to another company, or more commonly, selling to internal employees. “When a business sells to its employees, it is exciting to welcome a new generation of owners in Alaska,” he says.

He also sees businesses buying property they were leasing, thanks to a program of the US Small Business Administration (SBA). “Because many of these businesses are young or the properties are expensive, the SBA 504 program is ideal and offers a low down payment of 10 percent and long-term rates,” Steadman says.

FNBA’s customers continue to look for efficiencies, such as improving workflows and eliminating repetitive tasks. Over the last few years, the bank has seen businesses integrate their accounting systems with their payables and invoicing processes, according to FNBA Senior Vice President, Treasury Management and Anchorage Branch Administration Director Elaine Kroll. “Many businesses have held more significant balances in the past two years related to federal funding from pandemic recovery,” Kroll says. “With interest rates rising, customers are looking for options to use or invest that money. We are working with customers to consider which option is best for them.”

Elaine Kroll FNBA

Elaine Kroll


The number of commercial loans has decreased at FNBA, but the dollar volume has increased. Many customers have opted to use their liquidity to meet small-dollar investment needs, while borrowing for larger investment needs. “These larger loans are typically for asset purchases, which is a good investment for the company long term,” Steadman explains.

At Northrim, commercial loan growth is up over last year, and demand remains strong. Criqui attributes the demand, in part, to the bank’s proactive efforts to reach out to customers to see if their needs are being met.

For Mazzeo’s team at Wells Fargo, the commercial loan pipeline is larger today than it has been in three years. However, Mazzeo notes that businesses are borrowing for defined needs, and opportunistically, as they acquire other businesses or fund capital expenditures. “Interest rates are higher, and debt is more expensive, so businesses are borrowing judiciously, and not just borrowing to put cash on the balance sheet,” he says. “Credit facilities are being extended proactively to reduce uncertainty around the economy and maturities in the near term.”

More specifically, Wells Fargo is seeing more commercial loan demand around business acquisitions and consolidation. Baby Boomers have been selling successful businesses built over their lifetimes, and Alaska Native corporations and private equity groups are acquiring them. In addition, Alaska’s tourism and oil field companies are rebounding from COVID-19 shocks.

“Alaska business leaders know that standing still is not an option for them,” Mazzeo says. “We work with them to help ensure they can operate successfully and continue contributing to the Alaska economy. Throughout it all, our goal for our clients remains the same: ensure that their financial future is deliberate, not reactive based on current market variables.”

Steve Lundgren

Steve Lundgren

Denali State Bank

At Denali State Bank, Lundgren is seeing some businesses delay expansion plans due to higher interest rates, larger monthly payments, and higher costs. Other businesses are pushing ahead, though. “They think that prices will never be lower, and they think that rates won’t come down for the next couple of years,” Lundgren says. “We think rates are going to continue going up next year and the next year. So if a borrower waits for two or three years, it pushes out their project.”

For the most part, smaller businesses and those with optional projects are postponing their plans while many larger enterprises are deciding to move forward. “I think some of the larger businesses perhaps received more government COVID stimulus money, and maybe they were better able to restructure their business during COVID and were able to conserve cash,” Lundgren says.

Meeting Customers’ Needs

Because of the supply chain and labor issues, many businesses are redefining their scope, cutting back services or operating hours. “To some, this may be liberating; to others, lost opportunity,” says Kroll. This pivot to efficiency explains the interest in digital services.

“More access to online and mobile services gives our customers the flexibility and security they need to manage their business finances while also adapting to the challenges associated with a smaller workforce and increased cyber risks,” Steadman says.

Stretching the capabilities and attention of workers and supervisors can increase the risk of losses from cybersecurity breaches, so Steadman says FNBA is responding. “We offer our customers a variety of tools to combat fraud and protect their assets so they can focus on running their businesses,” Steadman says.

Northrim also invested in its technology platform to reduce processing costs. “We can automate many repetitive, manual tasks, so that people can do things that are less routine,” Huston says. “So it [the technology investment] is targeted at not just the sophisticated customers but a broad array of small businesses that are looking to become more efficient.”

Denali State Bank is also adopting processes that allow people to conduct business remotely, yet a large segment of its customers prefers to bank in person. “Interestingly, our foot traffic is up this year,” Lundgren says. “It’s up considerably compared to the last two years and even before COVID.”

Since Fairbanks is a relatively small town, it only takes customers about five minutes to reach one of Denali’s four branches in the city. “So it’s convenient to bank in person,” Lundgren says. “Plus, Fairbanks has long, cold winters that keep people inside, so many of our customers enjoy coming in and interacting in person.”

Despite the rising interest rate environment, labor shortage, and inflation, the outlook for Alaska has never been stronger, Steadman says. Alaska has a resilient business environment that will continue to adapt and grow to the market’s needs. “While economic indicators have shown that Alaska has lagged in coming out of the pandemic,” he says, “I anticipate the Alaska market will continue to grow and be strong in the coming years.”

Alaska Business Magazine July 2024 cover
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Best of Alaska Business 2024
July 2024
Welcome to the 2024 Best of Alaska Business special section! For the ninth time we invited our readers to tell us which Alaska businesses they love the most, this year in forty-four categories. Throughout the month of March, you told us who should be featured in these pages, and we're thrilled to be able to publish the results.
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