New Leader for Credit Union 1 Member Service Center

Constance Aguilar joined Credit Union 1 (CU1) in December as Vice President of Member Operations. In her new role, Aguilar leads the Member Service Center, which provides phone, email, and chat support across the state.

With seventeen years of experience in financial services, Aguilar brings a strong background in branch leadership, risk management, and team development.

“We’re excited to welcome Constance to the team and grateful for the opportunity to invest in our local workforce,” says CU1 COO Erika Smith. “This growth supports our employees and allows us to respond more efficiently to member needs. As a result, we can continue delivering the exceptional service our members expect and deserve, expanding upon the service we can deliver for members in remote and underserved areas across Alaska.”

The Member Service Center is increasingly central to how members engage with their credit union, especially for Alaskans living in remote areas of the state. This department processes a monthly volume of member transactions on par with CU1’s branch network, ranking among the credit union’s highest-traffic service channels. Under Aguilar’s leadership, the department will continue to support member operations, focusing on enhancing the member experience and strengthening service delivery.