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GCI Promotes Chief Customer Experience Officer

Aug 12, 2024 | Right Moves, Telecom & Tech

Photo Credit: GCI

Maureen McCabe Moore joins GCI’s senior leadership team as Senior Vice President and Chief Customer Experience Officer. In this role, Moore reviews the company’s strategy initiatives through the lens of GCI customers to ensure that GCI delivers the best customer experience possible in urban and rural markets.

Moore began her career at GCI in 1997 as Advertising Manager. She has held a variety of positions since then, including ten years as Vice President of Consumer Services, where she was responsible for the marketing and operations of GCI’s consumer products, and nine years as Chief Customer Experience Officer, where she led several successful cross-departmental teams. Moore also serves as the executive sponsor of GCI’s Diversity, Equity, and Inclusion Council and was a founding member of the GCI Women’s Network.

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Alaska Business October 2024 Cover

October 2024

“As a born and raised Alaskan, it’s an honor to become a part of GCI’s senior leadership team,” says Moore. “In my twenty-five-plus years with GCI, I’ve seen firsthand our team’s investment in our home state and dedication to connecting Alaskans. With several major network initiatives underway, I’m proud to be a part of the team that’s working so hard to ensure our customers have access to the best possible connectivity.”

A graduate of Georgetown University with a degree in business administration, Moore has served as a mentor for the UAA College of Business and Public Policy. She was a member of the Betsy Magness Leadership Institute Class 33 and named among the CableFax Most Powerful Women in 2022. In addition to her work at GCI, Moore serves on the Competitive Carriers Association board of directors and its executive committee; is a co-chair of the Cable Center Customer Centric Consortium; and serves on the Advisory Council for the Syndeo Institute. Moore previously served on the board of Covenant House Alaska for seventeen years.

“We are very pleased to welcome Maureen to GCI’s senior leadership team,” says GCI President and COO Greg Chapados. “During her time at the company, Maureen has proven to be a highly effective leader of our employees and a deeply committed advocate for our customers and the communities we serve. She epitomizes GCI’s trailblazing spirit and, as a member of our senior team, will help ensure that we remain Alaska’s connectivity provider of choice.”

Alaska Business Magazine October 2024
In This Issue
2024 Alaska Business Top 49ers
October 2024
Congratulations to this year's Top 49ers! Earning a spot in this prestigious group has never been easy, and the threshold for making the list year is higher than ever, with Everts Air Cargo | Everts Air Alaska reporting $74.9 million in gross revenue to close the ranks. At the top of the ranks, Arctic Slope Regional Corporation also set a new record, reporting $5.5 billion in gross revenue.
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