Northrim Bank Turns to Narmi One Platform for Digital Transformation
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To modernize its digital banking ecosystem, creating an online “front door” for statewide customers without convenient branch access, Northrim Bank selected Narmi, a New York-based fintech provider. The bank is unifying digital banking and account opening on the Narmi One platform, with the explicit goal of competing with national mega-banks on convenience while keeping the local relationships of a community bank.
Digital Experience
“Community banks like Northrim are uniquely positioned to succeed when they combine the trust and relationships they’ve built in their communities with best-in-class digital experiences,” says Narmi cofounder Nikhil Lakhanpal. “It’s a privilege to work alongside Northrim and help them serve their customers and communities across Alaska and the Pacific Northwest.”
Northrim is among a growing number of regional and community financial institutions pairing deep local relationships with enterprise-grade digital infrastructure.
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July 2026
“Our customers increasingly expect a seamless, intuitive digital experience regardless of where they live,” says Northrim EVP and Chief Information Officer Nathan Reed. “With Narmi, we’re investing in technology that allows us to deliver the convenience customers expect while maintaining the local service and personal relationships that set Northrim apart. Narmi’s transparency, expertise in FIS IBS [Fidelity National Information Services Integrated Banking Solution], and willingness to go above and beyond made them the right choice to power this transformation.”
Northrim chose Narmi after evaluating options for competing with the largest national banks. As a leader in AI-powered digital banking, Narmi supplies tools to modernize quickly without sacrificing personalized service.
Lakhanpal states, “Northrim joins a group of IBS banks that have demonstrated it is possible to leverage their existing FIS IBS core banking system and broader suite of FIS of integrations, alongside the Narmi One Platform.”
By implementing Narmi One’s streamlined account opening and integrated digital banking platform, Northrim can better meet customer expectations for convenient, modern banking while maintaining the local relationships and personalized service that set community banks apart. In a state where remote geography makes branch access impractical for many customers, a strong digital experience is essential to how Northrim serves communities from Ketchikan to Nome.
