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December 3 @ 8:00 am - 12:00 pm
Conflict Resolution: Understanding the sources of conflict and using them to your advantage
Most supervisors deal with conflicts in one form or another, but few supervisors have mastered effective resolution techniques. This four-hour class will showcase different personalities that tend to cause conflict and how best to manage the individual and related scenarios. You’ll also learn about the different types of conflict found in the workplace and the tools for resolution. Lastly, few people enjoy dealing with conflict, but you’ll walk away with the know-how for making all types of conflict productive.
• Recognize difficult personalities as a source of conflict and ways to manage them;
• Identify the types of conflict;
• Recognize five different ways to resolve conflict and when to use each; and
• Understand how to make workplace conflict productive.
Attendees have the option of attending in-person or via web/video conference. If interested in attending via web/video conference, please contact us at 907-677-5532.
About the Instructor: Marshall Watson
Marshall Watson is the Professional Development Manager for The STRIVE Group. As a 23 year veteran of the U.S. Air Force and a former adjunct instructor with UAA’s Mat-Su College, Marshall adds training and development, instructional technology and coaching expertise to The STRIVE Group’s team. He is skilled in assessing an organization’s training needs, developing content to meet those needs, and delivering it through on-demand, in-person and distance learning methods.