Alaska Air Cargo named best cargo carrier by Logistics Management magazine
Largest West Coast cargo provider delivers reliable shipping to 85 destinations nationwide
SEATTLE — Logistics Management magazine has selected Alaska Air Cargo as the No. 1 cargo carrier as part of its annual Quest for Quality awards.
This annual reader survey rates cargo providers on five measures of performance: on-time performance, value, information technology, customer service and equipment/operations. Of the 11 international and domestic air cargo carriers rated, Alaska Air Cargo received a weighted score of 51.32, exceeding the average score in every category. To view the final scores for Alaska Air Cargo, visit http://www.logisticsmgmt.com/.
"As the only major U.S. carrier to operate a freighter, Alaska Air Cargo plays a critical role in moving freight throughout the country," said Jason Berry, managing director of Alaska Air Cargo. "This recognition is a credit to our hard working employees for their commitment to excellence. As we work to transform our cargo business with the addition of three freighters next year, we expect to increase cargo shipping capacity by 15 percent, the equivalent of over 600 planes full of goods annually."
Alaska Air Cargo ships freight on its fleet of five Boeing 737-400 combination passenger and cargo aircraft in addition to one Boeing 737-400 all-cargo aircraft. In 2017, Alaska Air Cargo will take delivery of three 737-700 passenger aircraft that will be retrofitted to transport cargo and added to its fleet as freighters. These new freighters will replace the existing cargo fleet by the end of 2017 with the first aircraft expected to arrive in the first quarter of 2017.
The transition to an all-freighter cargo fleet and new cargo loading system will allow for a greater range of cargo, including heavier, oversized items up to 180 inches and a weight of over 10,000 pounds that cannot ship on the existing fleet. In addition, the new dedicated freighters will have a flight schedule that is specifically designed around cargo demand which will further increase reliability. The fuel efficient 737-700s will be able to fly more than 3,200 nautical miles nonstop, which is 1,000 miles beyond the range of a 737-400.
The new freighters are part of a multitude of changes at Alaska Air Cargo including an all-in pricing system introduced in March 2016, as well as expanded service to 10 new markets over the last year. By the end of 2017, Alaska Air Cargo will also launch a new online booking system which will allow customers to pre-book shipments and save shipping profiles, making the entire process more hassle free. In addition, several business processes have been automated, greatly reducing the time it takes to process a shipment.
About Alaska Air Cargo
Alaska Air Cargo transports more than 170 million pounds of cargo annually – including seafood, mail and freight. From Boston to Barrow, Austin to Adak, or Kona to Kodiak, Alaska Air Cargo serves over 85 destinations in North America while providing a variety of reliable shipping services to get cargo where it needs to be safe and on time. To learn more, visit https://www.alaskaair.com/content/cargo/cargo-home.aspx or subscribe to the Alaska Air Cargo newsletter at https://www.alaskaair.com/content/cargo/newsletter-sign-up.aspx.
Alaska Airlines, together with its regional partners, flies 32 million customers a year to more than 110 cities with an average of 970 daily flights throughout the United States, including Hawaii, Canada, Costa Rica and Mexico. With Alaska's 17 global airline partners customers can earn and redeem miles to more than 800 destinations worldwide. Onboard, customers are invited to make the most of their flight with amenities like power outlets at every seat, streaming entertainment direct to your device, Wi-Fi and an inspired food and beverage selection featured on most flights. Alaska Airlines ranked "Highest in Customer Satisfaction Among Traditional Carriers in North America" in the J.D. Power North American Airline Satisfaction Study for nine consecutive years from 2008 to 2016. Alaska Airlines Mileage Plan also ranked "Highest in Customer Satisfaction with Airline Loyalty Rewards Programs" in the J.D. Power Airline Loyalty/Rewards Program Satisfaction Report for the last three consecutive years. Alaska Airlines is a subsidiary of Alaska Air Group (NYSE: ALK). Learn more on the airline's newsroom, blog, alaskaair.com, @AlaskaAir, Facebook and LinkedIn.