Matanuska Valley Federal Credit Union Introduces First Interactive Teller Machines to Alaskans
Unique technology allows on-demand interaction
Matanuska Valley Federal Credit Union's Interactive Teller Machine in the Palmer Community Office with (from left) Ed Gravley, Chief Operations Manager; Linda Moneymaker, Electronic Commerce Manager; and Bill Khoe, Information Services Manager. There is also live ATM at the Seward Meridian Community office and it is drive-up accessible.
Palmer, AK – March 5, 2017: Members of the Matanuska Valley Federal Credit Union (MVFCU) will be able to have a more personable experience with their ATM transactions. MVFCU has introduced, for the first time ever in Alaska, Interactive Teller Machines (ITM). This unique technology allows MVFCU members to interact on demand, with a centrally located MVFCU teller via high quality video and audio, with the teller able to fully remote drive all the modules on the ATM, to deliver the same kind of service that members expect in the branch.
The new ITM service, dubbed “Live ATM” by MVFCU, will offer the benefits of performing most of the transactions of a brick and mortar lobby teller at more remote locations and with expanded hours – with no ATM card required. The “Live ATMs” utilize NCR’s Interactive Teller technology, which has been used in hundreds of successful ATM implementations around North America. The ITM will default to normal self-service ATM mode when a “Live ATM” Video Representative is not needed. MVFCU members and non-members alike can access the ATM functions, while only MVFCU members will have full access to the “Live ATM” benefits.
“Adding ITMs to our network of Community Offices (branches) and ATMs was a natural next step in our commitment toward providing easier and more accessible service to our members,” said Ed Gravley, Chief Operations Officer at Matanuska Valley Federal Credit Union. “Many of our members either commute to Anchorage or are located in remote areas, and “Live ATM” will bring extended account access to these members and more.”
MVFCU has installed the “Live ATM” at their Palmer and Wasilla locations with plans to expand to more remote locations and longer business hours in the near future.
MVFCU is a financial cooperative that serves over 45,000 members in the Anchorage and Matanuska Susitna Borough, Alaska as well as Waipahu, Hawaii. Their mission is to build better financial futures for their membership through financial knowledge and services.
NCR Corp is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. NCR is headquarters in Duluth, Georgia with over 30,000 employees and does business in 180 countries.