Providence Health & Services Partners with Kyruus to Streamline Patient Access and Boost Consumer Engagement for Accountable Care Organization (ACO) Members
Boston, MA, January 15 – Kyruus, a leading provider of Patient Access & Referral Management Solutions, announced today that it has partnered with Providence Health & Services, the third largest not-for-profit health system in the United States, to optimize access across its accountable care organization (ACO) network and provide an improved level of engagement to its consumers across the Northwest. This expanded engagement builds off the successful deployment of ProviderMatch for the Swedish Medical Access Center for the Providence-Swedish Health Alliance ACO.
The platform will now extend directly to consumers as part of the innovative ACO program that Providence announced last year to serve large employer groups, such as Boeing. Providence’s Digital Innovation Group worked closely with the Kyruus team to deliver a compelling patient search and match experience on the ACO website via the Kyruus API. This approach allows patients to access Kyruus technology via the API, while allowing Providence’s Digital Innovation Group to guide the user experience.
“Enabling patients to use data to find and connect with the right physician is important to our ongoing efforts to improve the consumer experience and help everyone in the communities we serve access care,” said Aaron Martin, senior vice president, of Strategy and Innovation for Providence. “We want to go beyond the status quo of provider search and provide thousands of ACO members accurate, up-to-date, and actionable information and tools that will allow them to access the right doctor. Kyruus helps us continuously reconcile and unify our vast provider data to build a single source of information, enable intuitive e-commerce-like tools across our system, and continuously change and improve the search and match experience for our patients.”
“The patient experience has become an indispensable component of hospital operations,” noted Kyruus CEO, Graham Gardner. “Coordinating care across multiple settings and providers requires advanced information management to ensure that every patient feels that they are special and important. As health systems build ACOs and narrow networks, it’s important that patients are matched with the right provider with the right clinical expertise, geography and availability. The work that Providence is doing to advance this mission is testament to their reputation as a visionary healthcare organization. We are thrilled to be joining them along the journey.”
Kyruus is an enterprise healthcare provider solutions company that helps health systems optimize their Patient Access, Referral Management and Care Coordination operations. Leveraging the cloud and a proprietary Big Data approach, the company enables the integration of massive amounts of information to create a single source of truth of providers. Kyruus helps health systems create customizable protocols for referral and scheduling across all channels of patient engagement to improve patient access and patient experience. To find out how a Better Match = Better Care™, please visit www.kyruus.com.
About Providence Health & Services
Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves – especially for those who are poor and vulnerable. Providence’s services include 34 hospitals, 475 physician clinics, senior services, supportive housing and many other health and educational services. The health system and its affiliates employs more than 73,000 people across five states – Alaska, California, Montana, Oregon and Washington – with its system office located in Renton, Washington. In 2013, Providence provided more than $951 million in community benefit, including $313 million in free and discounted care for those who could not afford to pay for care. Providence Health & Services continues a tradition of caring that the Sisters of Providence began nearly 160 years ago.