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Virtual Assistant Emma: Now Available in Spanish

No need for 'government-speak'


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We have some exciting news to share with you! Here at USCIS, we’ve been working hard to train “Emma,” our computer-generated virtual assistant, to speak Spanish. In March, we started testing Emma on our Spanish test website to help you find what you need. Many of you helped to hone Emma’s Spanish skills and she’s now ready for the big time. Today, she is now able to help you on our Spanish website, uscis.gov/es.

 

You can talk to Emma in Spanish using your own native words; there’s no need to know “government-speak.” Just type your question into her chat box and she’ll give you an answer. She’ll even take you to the right spot on our Spanish website.

 

To start chatting with Emma in Spanish:

  • Visit gov/es
  • Click the “Haga una pregunta” link in the upper right corner.
  • Use words, phrases or full sentences in Spanish.

 

Emma works on your desktop computer, laptop or mobile devices. If you have any feedback or questions, just send us a note at askemma@uscis.dhs.gov. However, please don’t send questions about your personal situation or case to this mailbox; instead, check your case status online or call us at 800-375-5283.

 

Emma is an example of making our online tools and services as useful as possible. Now, Emma is bilingual and brings our tools and services to our Spanish-speaking customers. We really appreciate all of the help you’ve given us to make this happen.

 

Thanks for supporting Emma!

 

Meet Emma, Our Virtual Assistant

Need Help?

Meet “Emma,” a computer-generated virtual assistant who can answer your questions and even take you to the right spot on our website. Emma is named for Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty about helping immigrants. Inspired by her namesake, our Emma can help you find the immigration information you need.

 

What Can Emma Do?

Emma answers questions based on your own words; you don't need to know “government speak”. She also knows a lot of common search terms. She can:

  • Provide immediate responses to your questions about all of our services.
  • Guide you through our website.
  • Find information based on the questions and search terms you use.

 

Emma is fluent in both English and Spanish, and she will always type out her answers. Below Emma’s answer, she might also offer information related to your question. If you have the sound on, she’ll also talk to you. (Currently, the sound feature is only available on our English website.)

 

Chatting with Emma is Easy

Getting Emma’s help is easy: just click the “Ask a Question” link in the upper right corner of the page or the “Need Help” icon. Emma works on desktop and laptop computers and mobile devices. 

 

Emma’s development team is continuously refining her knowledge base to improve your experience. To send your feedback or ask for technical support, please email us at askemma@uscis.dhs.gov. Please do not send questions about your personal situation or case to this mailbox; instead, check your case status online or call us at 800-375-5283.

 

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