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Hilton Garden Inn Brand Awarded Highest Ranking by J.D. Power and Associates

Anchorage, AK (Grassroots Newswire) September 25, 2012  -  Hilton  Worldwide, announced that its Hilton Garden Inn hotel brand achieved the  highest ranking in the "Upscale Segment" of the J.D. Power and Associates  2012 North America Hotel Guest Satisfaction Index StudySM.   The brand has  achieved the highest ranking in the study for nine of the past 11 years  (previous awards were for the Midscale Full Service Segment).

"Delivering high-quality service and keeping each and every guest  satisfied at our more than 3,800 hotels around the world is the key  element that makes our business successful," said Paul Brown, president,  brands and commercial services, Hilton Worldwide. "We are proud to lead  the Upscale Segment with our Hilton Garden Inn brand and look forward to  continuing to meet and exceed our guests' expectations."

Hilton Garden Inn, with more than 540 hotels globally, was awarded the  highest hotel brand in the "Upscale Segment," coming in 22 points above  the segment average and receiving the highest score in the Food & Beverage  category.

Hilton Garden Inn launched the brand's Satisfaction Promise in January  2012, guaranteeing complete guest satisfaction with every aspect of the  guest's stay. The brand is known for its signature "glass-wall" pavilion  and upscale level of essential service and amenities, including the  24-hour Pavilion Pantry, that contribute to a welcoming sense of arrival.

Guests can start off their day with a full-cooked-to-order breakfast  featuring omelets, fruit, breads and the brand’s signature waffle in the  Great American Grill restaurant. The restaurant also serves cocktails and  dinner, as well as evening room service. The Pavilion Pantry is open 24  hours and features a complete selection of salty snacks, sweet treats,  cold beverages as well as freshly prepared, frozen and microwaveable  packaged items.

The Hilton Garden Inn located at 4555 Union Square Drive in Anchorage features the Garden Sleep System bed, complimentary wired and WiFi  Internet access in guestrooms and public spaces, as well as a spacious and  clutter-free work desk with an ergonomic chair. Guests also benefit from the complimentary 24-hour business center, featuring Print Spots  remote printing which allows wireless printing from any laptop or PDA.

Now in its 16th year, the J.D. Power and Associates study is based on responses from more than 61,716 guests who evaluated 70 different hotel  brands in the United States and Canada measuring the opinions of guests who stayed in a hotel from June 2011 to May 2012. The study measures overall hotel guest satisfaction across seven hotel segments: Luxury, Upper Upscale, Upscale, Mid-Scale Full Service, Mid-Scale Limited Service, Economy/Budget and Extended Stay. Within each segment, seven key measures determine overall satisfaction, including: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs and fees.

To make a reservation at the Hilton Garden Inn located at 4555 Union

Square Drive in Anchorage, please visit www.hgi.com

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