Hilton Garden Inn Brand Awarded Highest Ranking by J.D. Power and Associates
Anchorage, AK (Grassroots Newswire) September 25, 2012 - Hilton Worldwide, announced that its Hilton Garden Inn hotel brand achieved the highest ranking in the "Upscale Segment" of the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM. The brand has achieved the highest ranking in the study for nine of the past 11 years (previous awards were for the Midscale Full Service Segment).
"Delivering high-quality service and keeping each and every guest satisfied at our more than 3,800 hotels around the world is the key element that makes our business successful," said Paul Brown, president, brands and commercial services, Hilton Worldwide. "We are proud to lead the Upscale Segment with our Hilton Garden Inn brand and look forward to continuing to meet and exceed our guests' expectations."
Hilton Garden Inn, with more than 540 hotels globally, was awarded the highest hotel brand in the "Upscale Segment," coming in 22 points above the segment average and receiving the highest score in the Food & Beverage category.
Hilton Garden Inn launched the brand's Satisfaction Promise in January 2012, guaranteeing complete guest satisfaction with every aspect of the guest's stay. The brand is known for its signature "glass-wall" pavilion and upscale level of essential service and amenities, including the 24-hour Pavilion Pantry, that contribute to a welcoming sense of arrival.
Guests can start off their day with a full-cooked-to-order breakfast featuring omelets, fruit, breads and the brand’s signature waffle in the Great American Grill restaurant. The restaurant also serves cocktails and dinner, as well as evening room service. The Pavilion Pantry is open 24 hours and features a complete selection of salty snacks, sweet treats, cold beverages as well as freshly prepared, frozen and microwaveable packaged items.
The Hilton Garden Inn located at 4555 Union Square Drive in Anchorage features the Garden Sleep System bed, complimentary wired and WiFi Internet access in guestrooms and public spaces, as well as a spacious and clutter-free work desk with an ergonomic chair. Guests also benefit from the complimentary 24-hour business center, featuring Print Spots remote printing which allows wireless printing from any laptop or PDA.
Now in its 16th year, the J.D. Power and Associates study is based on responses from more than 61,716 guests who evaluated 70 different hotel brands in the United States and Canada measuring the opinions of guests who stayed in a hotel from June 2011 to May 2012. The study measures overall hotel guest satisfaction across seven hotel segments: Luxury, Upper Upscale, Upscale, Mid-Scale Full Service, Mid-Scale Limited Service, Economy/Budget and Extended Stay. Within each segment, seven key measures determine overall satisfaction, including: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs and fees.
To make a reservation at the Hilton Garden Inn located at 4555 Union
Square Drive in Anchorage, please visit www.hgi.com