Era Alaska Passengers Temporarily Rerouted or Delayed Due to Equipment Upgrade and Southcentral Storm
ANCHORAGE, Alaska, Sept. 16, 2012– Era Alaska announced today that some passengers might be rerouted to other carriers due to aircraft equipment upgrades or delayed due to the impact of the Southcentral area storm.
On Saturday, upon learning that that the Cockpit Voice Recorder (CVR) common to its entire fleet did not fully conform to all regulatory specifications, Era Alaska’s senior management grounded all Era Alaska planes to upgrade their equipment. Hageland Aviation, another separate Era Alaska carrier, is not affected by this equipment upgrade.
"Our most important job is ensuring the safety of our passengers,” said Steve Smith, Era Alaska director of sales and marketing. “While this component does not directly impact the overall safety of the aircraft, the CVR is an important required component. We sincerely apologize for the inconvenience this continues to cause to our customers. Our entire organization is working diligently to complete the upgrades and accommodate all customers impacted.”
Era Aviation has acquired the components necessary to upgrade its aircraft. According to Smith, this upgrade may take a few more hours for some aircraft and perhaps a few days for others. Era's inspectors and maintenance technicians will personally inspect each aircraft to ensure that it is fully compliant before its release back into service, in full cooperation with the FAA. Smith states: “That process will not be rushed or compromised. Safety is of utmost importance.”
“We offer our deepest apologies for any inconvenience this is causing our customers,” said Smith. “All of our customer service agents and reservations agents are standing by and ready to assist in any manner possible to accommodate our passengers on other carriers or later Era Alaska flights and to make the unexpected delays as comfortable as possible.”
Unrelated to the aircraft equipment issues, some routes in Southcentral Alaska continue to be affected by the storm. Those routes and destination airports are evaluated on a case-by-case basis when aircraft are released back into service.
Era Alaska is the largest regional airline based in the state, offering daily passenger and cargo services to nearly 100 communities across Alaska. All flights operated on Bombardier Dash 8 aircraft feature full in-flight cabin service.