BBB Release: Anchorage Dealership Develops Complaint PatternAnchorage, Alaska – Sept. 1, 2010 – Anchorage used car dealership, United Auto Sales, has Better Business Bureau concerned about a pattern of complaints.
Consumers allege United Auto Sales LLC sold their vehicle to a buyer, but did not honor the contract by paying them or the vehicle lien holder, in a timely matter.
BBB's Board of Directors revoked United Auto Sales' BBB Accreditation on May 26, 2010 for the failure to eliminate the underlying cause of the pattern of complaints and failure to comply with the agreed BBB Code of Business Practices; including failure to:
- Build trust by maintaining a positive track record and at least a "B" rating.
- Honor promises by fulfilling signed contracts and reached agreements.
- Promptly respond to all complaints forwarded by BBB.
United Auto Sales, located at 6500 Old Seward Highway, currently has an "F" rating with BBB serving Alaska, Oregon and Western Washington.
BBB Statistic: Auto dealers of both new vehicles and used vehicles have topped BBB's list of most-complained-about industries in Alaska consistently since 2006.
BBB Tips: BBB encourages consumers to check out dealerships at www.bbb.org to get a free BBB Reliability Report. Remember to read and understand contracts before signing. And when buying used, it is wise to get a buyers vehicle inspection before purchase. Consumers unable to resolve concerns with a business can file a complaint at www.bbb.org.
About your BBB serving Alaska, Oregon and Western Washington: Better Business Bureau is a neutral not-for-profit organization with the mission to advance marketplace trust. BBB is supported by BBB Accredited Businesses and provides ethical business standards, BBB Reliability Reports, Charity Review Reports, complaint handling, marketplace events and tips. For more information, contact BBB or visit www.bbb.org.
Posted: September 1, 2010