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BBB Release: Halloween Shopping Trends Shock BBB's Numbers

Costume Inquiries Are Up, Complaints Are Down

Anchorage, Alaska – Oct. 12, 2011 – As Halloween creeps closer, shoppers are costume hunting with enthusiasm and examination. Locally, Better Business Bureau's inquiries on "Costumes - Masquerade & Theatrical" companies have gone up, while complaints have dropped substantially. According to reports from BBB serving Alaska, Oregon and Western Washington:

More than half of BBB's local inquiries have come in within the last year. BBB has received 2,326 inquiries in the last 12 months out of 4,065 in the last 36 months.

Less than 10 percent of BBB's complaints were filed in the last year. Only seven complaints were received in the last 12 months out of 96 filed in the last 36 months.

"This costume shopping trend shows that fewer consumers are filing complaints and more shoppers are doing preliminary research by inquiring about sellers before buying," commented Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington.

Whether shopping for costumes online or in stores, BBB reminds consumers to:

  • Continue researching sellers on the Internet and bbb.org before buying.
  • Buy or order in advance; unless specified, deliveries should arrive in 30 days.
  • Review policies on pricing, shipping, returns and payment collection.
  • Pay by credit card, if possible, for purchase protections.
  • Save copies of receipts or order confirmations.
  • Keep tags on items that need to be returned, exchanged or repaired.

For more shopping tips, read BBB's article: Overcome Fear of Buying Halloween Costumes Online.

Better Business Bureau serving Alaska, Oregon and Western Washington: Working to advance marketplace trust, BBB is a neutral not-for-profit organization supported by BBB Accredited Businesses. BBB provides ethical business standards, BBB Business Reviews, Charity Reviews, complaint handling, marketplace events and tips. For more information, contact BBB or visit bbb.org.

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