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BBB Alert: StubHub Scam Email Stumps Recipients


Lookout for Fraudulent Ticket Orders


Anchorage, Alaska – Oct. 27, 2011 – Consumers across the country are reporting suspicious order confirmation emails from the ticket seller StubHub. Emails claim that boxing event tickets were purchased and that credit cards will be charged soon.


StubHub posted an official statement on their homepage alerting recipients that the notifications are, in fact, fraudulent. Company representatives say consumers have been reporting fictitious emails since 7 a.m. on Oct. 27, 2011.


These emails ask recipients to click enclosed links and log in to their StubHub accounts to view or confirm orders. Emails feature the order numbers 47223311.


"Schemers often use hot-ticket order ploys as phishing attempts," warns Robert W.G. Andrew, CEO of Better Business Bureau serving Alaska, Oregon and Western Washington.


BBB advises StubHub account holders and other consumers to be wary of similar emails:

  • Do not click enclosed links. Website links may be connected to fake Web addresses that try to steal passwords, credit card information or download malicious viruses on computers. StubHub users should be especially careful with passwords if credit card information is stored in accounts.
  • Go straight to the source. Find the real StubHub website using a reliable search engine and contact the company to verify the legitimacy of questionable emails, letters or phone calls. Forward suspicious emails to safety@stubhub.com so StubHub can investigate.
  • Update and monitor accounts. If passwords may have been compromised, change login credentials right away using StubHub's actual website. Pay close attention to account activity to ensure that no unauthorized purchases are made.




Better Business Bureau serving Alaska, Oregon and Western Washington: Working to advance marketplace trust, BBB is a neutral not-for-profit organization supported by BBB Accredited Businesses. BBB provides ethical business standards, BBB Business Reviews, Charity Reviews, complaint handling, marketplace events and tips. For more information, contact BBB or visit bbb.org.

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