Car Rental Company Drives Up Prices
No Joy Ride for Overcharged Customers of Seattle Car Rentals, LLC
Anchorage, Alaska – Oct. 26, 2009 – Alaskans are among the visitors to Washington's EmeraldCity that were charged more than they bargained for by vehicle rental company, Seattle Car Rentals, LLC.
Seattle Car Rentals recently caught the attention of Better Business Bureau serving Alaska, Oregon and Western Washington due to its pattern of billing and collections complaints and for receiving 58 consumer inquiries this year alone. To view Seattle Car Rental's BBB Reliability Report and "D-" rating, Click Here.
Customers turned to BBB after they were unable to resolve billing practice issues with the company. Complaints allege that Seattle Rental Cars alters contract agreements and overcharges unsuspecting travelers. Reports also indicate customers are sometimes rushed through the contract signing process and sent on their way without a copy of the rental agreement. Upon returning the vehicle, some have found unauthorized contract alterations and charges far exceeding the agreed upon price.
With the holiday season and prime travel time upon us, BBB recommends a few precautions before buckling into a rental car:
Check out BBB's Reliability Report. Before you give the business your money or information, research them online at www.bbb.org.
Get a written contract to ensure you're protected. Before you leave the lot, visually inspect the car for dings, dents and scratches. Get all verbal agreements for base rental cost, daily fees, insurance, the vehicle inspection summary or other rental particulars on paper.
Use a credit card when renting your car. If fraudulent charges occur you can dispute these with the card issuer. Cash, check and even debit purchases make it difficult to stop the transfer of funds or recoup losses.
About your BBB serving Alaska, Oregon and Western Washington:
Your Better Business Bureau is a not-for-profit organization funded by Better Business Bureau Accredited Businesses. The BBB’s mission is to be the leader in advancing marketplace trust. For more information about the services and products provided by your BBB, call 206-431-2222 or 253-830-2924 in Washington, 503-212-3022 in Oregon, 907-562-0704 in Alaska, or visit our Web site at www.bbb.org.
Posted: October 26, 2009