BBB Sees Boost in Consumer Inquiries
Sneak a Peek at BBB's 2009 Statistics, Inquiries and Complaints
Anchorage, Alaska – Oct. 21, 2009 – Proving to be a year of consumer caution, 2009 statistics show that more consumers are checking with Better Business Bureau serving Alaska, Oregon and Western Washington before they do business.
BBB has documented a 214 percent increase in online traffic to www.bbb.org, when comparing the first 3 quarters of 2008 to the same time period in 2009. The number of BBB Reliability Reports provided has gone up 32.9 percent.
As a service to consumers, free BBB Reliability Reports are available on thousands of local businesses. To date, there are 11,000 BBB Accredited Businesses in the Alaska, Oregon, and Western Washington service area; all of which meet BBB's Code of Business Practices and are dedicated to enhancing trust and confidence in our business marketplace.
Specific types of businesses receive more consumer inquiries and complaints than others. The following lists represent the industries in Alaska that received the highest number of inquiries and complaints from July through September 2009:
TOP 5 INQUIRIES
1. Contractors - General
2. Auto Repair & Service
3. Auto Dealers – Used Cars
4. Heating & Air Conditioning
5. Plumbing Contractors
TOP 5 COMPLAINTS
1. Billing Service
3. Auto Repair & Service
4. Auto Renting & Leasing
5.* Auto Dealers – Used Cars
5.* Collection Agencies