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Phony BBB Complaint Email Hits Businesses Nationwide

Fake Complaint Notice Lands Reports from Businesses

Anchorage, Alaska – Nov. ­­23, 2011 – Locally and nationally, businesses are reporting questionable complaint notices disguised as official Better Business Bureau correspondence. Phishing emails—which prominently feature BBB's name and logo—indicate that businesses have received BBB complaints and must respond by clicking on enclosed links or attachments.

Locally, BBB serving Alaska, Oregon and Western Washington has received dozens of reports of these fake complaint notices.

Emails appear to come from fraudulent copy-cat senders: "risk@bbb.org," "alert@bbb.org" and "service@bbb.org." Enclosed is a link that appears to go to bbb.org, but instead, it directs users to an illegitimate Web address—which may cause viruses on recipients' computers.

  • Do not click links, open attachments or reply to suspicious emails.
  • If links or attachments were accessed, delete emails and run virus scans on computers immediately.
  • Report fraudulent emails at bbb.org/scam/report-a-scam.

While Better Business Bureau does notify businesses of real complaints by mail, email and fax, contact BBB locally to verify legitimacy.

Better Business Bureau serving Alaska, Oregon and Western Washington: Working to advance marketplace trust, BBB is a neutral not-for-profit organization supported by BBB Accredited Businesses. BBB provides ethical business standards, BBB Business Reviews, Charity Reviews, complaint handling, marketplace events and tips. For more information, contact BBB or visit bbb.org.

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