Alaska Airlines Veteran Diana Shaw Elected Vice President of Customer Service At Horizon Air
SEATTLE - Alaska Air Group announced today that Diana Shaw has been elected vice president of customer service at Horizon Air. Shaw, who has more than three decades of experience at Alaska Airlines, will oversee Horizon's Inflight and Stations departments, consisting of about 1,430 employees in 39 cities covering six states, plus Alberta and British Columbia, Canada.
"Diana understands airline operations from the ground up and she has an extensive record of leading teams with fairness, humility and urgency," President Glenn Johnson said. "I'm delighted to have a seasoned professional of her caliber join Horizon and help ensure that we continue to provide customers with our renowned service."
Shaw, who previously served as Alaska's managing director of station operations - Seattle, began her career with the airline as a reservations and customer service agent. She served as a manager in Alaska's Central Reservations Control Department for 14 years before moving into positions of increasing responsibility leading product development and strategic planning. Shaw was also a member of a task force that improved operational processes in 2007 and 2008, which have helped Alaska Airlines to consistently rank first in on-time performance among the 10 largest domestic carriers.
Shaw earned a bachelor's degree in business administration from Western Washington University and a master's degree in project management from the University of Alaska Anchorage. She is enrolled in the executive MBA program at the University of Washington.
Alaska Airlines and Horizon Air, subsidiaries of Alaska Air Group (NYSE: ALK), together serve 90 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. Alaska Airlines ranked "Highest in Customer Satisfaction Among Traditional Network Carriers" in the J.D. Power and Associates 2008, 2009, 2010 and 2011 North America Airline Satisfaction StudiesSM. For reservations, visit www.alaskaair.com. For more news and information, visit the Alaska Airlines/Horizon Air Newsroom at www.alaskaair.com/newsroom.
Posted: November 2, 2011