BBB Release: BBB Uneasy About StoresOnline Events Starting Nov. 3
In 2008 Alone, Company Had Government Actions From Five Different States
Anchorage, Alaska – Nov. 3, 2010 – StoresOnline, Inc. is holding Anchorage conferences, but Better Business Bureau serving Alaska, Oregon and Western Washington warns that consumers have had problems with this business in the past.
Enticing mailers contain two "free" tickets enclosed and advertise conferences occurring Nov. 3 through Nov. 6 at Anchorage hotels. They also state attendees will receive a free meal and MP3 Player.
Warning: StoresOnline, Inc. has an "F" rating with the Utah BBB due to:
- 808 complaints filed against the business in the last 36 months
- Government actions against the business
- The business' failure to resolve the underlying cause of a complaint pattern
Complaints filed with BBB allege that high pressure sales tactics were used during seminars to entice consumers to purchase programs. After purchase, some consumers found promised services were not fulfilled and thought-to-be included items were only available for an additional fee or through another company.
According to the BBB Reliability Report, StoresOnline markets “e-services” to those intending to do business on the Internet. Following a free 90-minute conference, attendees are often urged to sign up for a one-day workshop, which requires a fee. At the end of workshops, attendees receive a special offer to buy the services and products.
In January 2009, StoresOnline informed BBB that they were going to change the way products are sold, including discontinuing seminars. However, seminars appear to remain the primary way the company is selling its products.
BBB advice: If attending a StoresOnline conference, be wary of high pressure sales and carefully read all contracts and materials received prior to purchasing or signing contracts. Products and services sold by StoresOnline are set up to help existing business owners build a web presence and are not intended for starting a new business. Consumers purchasing at the workshop should get any promises and the business' three-day right to cancel agreement in writing.
About your BBB serving Alaska, Oregon and Western Washington: Better Business Bureau is a neutral not-for-profit organization with the mission to advance marketplace trust. BBB is supported by BBB Accredited Businesses and provides ethical business standards, BBB Reliability Reports, Charity Review Reports, complaint handling, marketplace events and tips. For more information, contact BBB or visit www.bbb.org.
Posted: November 3, 2010