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GCI Alerts Customers to Potential Financial Information Misuse


GCI has discovered that a former customer telephone service representative may have misused customer-supplied credit card or bank account payment information.

GCI has found no evidence that its electronic systems have been compromised. GCI has evidence that in two instances, the former representative gathered account information directly from customers in telephone calls and later attempted to use that information for personal purchases. Because this was an isolated incident that did not compromise its systems, GCI has been able to identify every customer (approximately 400 customers in all) that had any form of contact with the former representative.

GCI is actively working with law enforcement officials on this matter.  Out of an abundance of caution, GCI has contacted all customers that had contact with the former representative so that they can check their accounts for any unusual activity.  

“We deeply regret and apologize for this incident and the associated inconvenience to our customers,” said Paul Landes, senior vice president and general manager of consumer services for GCI. “We are cooperating fully with law enforcement officials and are reviewing our internal procedures to ensure this type of event does not occur again.”

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