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BBB Release: Leave Behind Reckless Moving Companies


Anchorage, Alaska – May 3, 2010 – Movers were ranked 5th among the most-complained-about industries in Alaska according to Better Business Bureau serving Alaska, Oregon and Western Washington statistics for complaints accrued between January and March 2010. Following a few simple rules when looking for a mover will go a long way toward protecting you from being victimized by scammers this summer, advises Better Business Bureau and the American Moving & Storage Association (AMSA).

May is National Moving Month, the start of the busiest time of the year for changing residences. More than 37 million Americans—or about 13 percent—move to a different home every year, according to the latest U.S. Census Bureau statistics.

Unfortunately, every year, BBB receives extremely serious complaints from consumers who have fallen prey to dishonest and sometimes unlicensed moving companies.

BBB received more than 8,400 complaints against movers in 2009. Complaints are primarily about damaged or lost goods and final prices in excess of original estimates. In a common worst-case scenario, the moving company will essentially hold the customer’s belongings hostage and require potentially thousands of dollars to unload the truck.

"Virtually anyone with a truck and a website can claim to be a mover and they can’t all be trusted to adhere to standards for honesty and ethical conduct," said AMSA President and CEO Linda Bauer Darr. "When it comes to such an important decision, you can save a lot of heartache by doing just a little homework to track down the companies that put customer service and integrity first. For interstate moves, that means an AMSA certified ProMover."

"Finding a reliable moving company can be a challenge, but BBB makes it easy," said Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. "Consumers can start their search quickly and confidently using BBB's Accredited Business Directory."

BBB and AMSA offer the following checklist for finding a trustworthy moving company:

· Research the company thoroughly. While state regulations vary, all interstate movers must, at minimum, be licensed by the Federal Motor Carrier Safety Administration and are assigned a motor carrier number you can verify at www.protectyourmove.gov. Check the company’s rating with your BBB; there are more than 17,000 BBB Reliability Reports on movers across North America. Having at least a satisfactory BBB rating is one of seven screenings that AMSA relies on when authorizing its interstate mover members to display the ProMover logo, the sign of a quality, professional mover who has pledged to abide by the organization’s Code of Ethics.

· Get at least three in-home estimates. No legitimate mover will offer a firm estimate online or over the phone. Keep in mind that the lowest estimate can sometimes be an unrealistic offer which can cost more in the end.

· Know your rights. Research your rights as a consumer with both the state you currently reside in and are moving to. Also, enlist the help of BBB or local law enforcement if the moving company fails to live up to promises or decides to hold belongings hostage.

More tips and information on how to choose a mover and plan your move are available at AMSA's consumer website, www.moving.org; and the U.S. Department of Transportation's site, www.protectyourmove.gov. To research a mover or find your nearest Better Business Bureau, visit www.bbb.org.


About your BBB serving Alaska, Oregon and Western Washington:
Your Better Business Bureau is a not-for-profit organization funded by Better Business Bureau Accredited Businesses. The BBB’s mission is to be the leader in advancing marketplace trust. For more information about the services and products provided by your BBB, call 206-431-2222 or 253-830-2924 in Washington, 503-212-3022 in Oregon, 907-562-0704 in Alaska, or visit our website at www.bbb.org.

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