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United Airlines Exceeds Its February On-Time Performance Goal and Rewards Employees with Bonuses


Cleveland and San Francisco co-workers earn top honors for performance among United hubs

United's domestic operations average over 80 percent on time since September 2012

CHICAGO, March 1, 2013 /PRNewswire/ -- United Airlines today announced that it exceeded its 80 percent on-time arrival domestic and international performance goals for the month of February, following the airline's strong January performance. As a result, United is rewarding its eligible employees with a $100 on-time bonus to recognize this performance. Despite challenging weather, including major snow events in several of the airline's hub markets, United ended the month with an 80.8 percent domestic on-time arrival rate, and an 80.5 percent international on-time rate.

This performance marks the first time since 2003 that United's domestic and international mainline operations both achieved 80 percent or higher on-time arrival during the first two months of the year. United's domestic operations have averaged over 80 percent on time since last September, and the airline also achieved its best single-day on-time performance of the year with a 91.2 percent domestic performance on Feb. 13.

The airline's hub in Cleveland delivered the best performance for the month among United's eight domestic hubs with an average on-time arrival rate of 87 percent, while the San Francisco hub came in second with an on-time arrival rate of 83 percent. The on-time arrival rates are based on flights arriving within 14 minutes of scheduled arrival time.

"Thanks to my co-workers, we continue to provide solid operational performance this year," said Jeff Smisek, United's chairman, president and CEO. "We remain focused on providing operational reliability and great customer service as we work together to become the world's leading airline."

In February United also distributed approximately $119 million in profit sharing payments to eligible co-workers based on the company's 2012 financial results. The profit sharing payments were in addition to the more than $350 paid to each employee last year for achieving monthly on-time performance targets.

About United
United Airlines and United Express operate an average of 5,472 flights a day to 381 airports across six continents. In 2012, United and United Express carried more passenger traffic than any other airline in the world and operated nearly two million flights carrying 140 million customers. United is investing in upgrading its onboard products and now offers more flat-bed seats in its premium cabins and more extra-legroom economy-class seating than any airline in North America. In 2013, United became the first U.S.-based international carrier to offer satellite-based Wi-Fi on long-haul overseas routes. The airline also features DIRECTV® on nearly 200 aircraft, offering customers more live television access than any other airline in the world. United operates nearly 700 mainline aircraft and has made large-scale investments in its fleet. In 2013, United will continue to modernize its fleet by taking delivery of more than two dozen new Boeing aircraft. The company expanded its industry-leading global route network in 2012, launching nine new international and 18 new domestic routes. Business Traveler magazine awarded United Best Airline for North American Travel for 2012, and readers of Global Traveler magazine have voted United's MileagePlus program the best frequent flyer program for nine consecutive years. United is a founding member of Star Alliance, which provides service to 194 countries via 27 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com or follow United on Twitter and Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

SOURCE United Airlines


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