Alexander Promoted at Denali Alaskan Member Contact Center
Anchorage – Rhonda Alexander has been promoted to Manager of Denali Alaskan Federal Credit Union’s Member Contact Center. As manager, she oversees the Contact Center’s 17 employees, based in Anchorage, and is responsible for developing a positive sales and service environment through member transactions, new account openings and member problem resolution.
The Member Contact Center, open Monday through Friday, from 9:00 a.m. to 6:00 p.m., and Saturday from 10:00 a.m. to 6:00 p.m., handles an average of 15,600 inbound calls a month.
Alexander has been with Denali Alaskan for more than five years. Prior to her promotion she was the Contact Center Supervisor and, more recently, the Contact Center Assistant Manager. Alexander is also an Ambassador for Denali Alaskan’s BALANCE Program, a free financial fitness program that provides information to help members achieve their financial goals.
Denali Alaskan Federal Credit Union is the third largest credit union in Alaska, with more than 56,000 members and assets in excess of $450 million. The Credit Union’s 18 branches are located in Anchorage, Eagle River, Fairbanks, Juneau, Kenai and Wasilla.