Wells Fargo Offers New E-Receipt Option at ATMs
First Financial Institution Where Customers Can Email Their ATM Receipts
SAN FRANCISCO--(BUSINESS WIRE)--Wells Fargo has just launched the new ATM e-receipt option to all Wells Fargo Online Banking customers. This new service gives customers the choice to either have an ATM receipt sent to an Online Banking inbox or to a designated personal e-mail account. Wells Fargo is the first and only bank to offer this service to its customers.
“By offering our customers this e-receipt option, it gives them another opportunity to cut down on paper use and provide further convenience; the customer decides how, when and where they receive their receipt”
This new service is available to all Wells Fargo customers with Online Banking and will become available to Wachovia customers when they convert to Wells Fargo. The conversion of Wachovia locations to Wells Fargo is planned to take place through 2011.
“By offering our customers this e-receipt option, it gives them another opportunity to cut down on paper use and provide further convenience; the customer decides how, when and where they receive their receipt,” said Jonathan Velline, head of Wells Fargo ATM Banking and Store Strategy. “Plus, since many of our customers manage their finances online, these e-receipts will help them keep tabs on their day-to-day financial activities in one spot. E-receipts are an important tool for customers to help keep track of their transactions and manage their accounts.”
To begin using the new e-receipts customers should continue using the ATM the same way they do now. The new options are available on the receipt selection screen. When customers visit the inbox to which they designated to have the e-receipt sent, they will see an e-mail message from Wells Fargo Online titled, “Your Wells Fargo ATM Receipt.” The e-mail message will include an electronic version of their ATM receipt. In addition, using MyATM® favorite transactions, Wells Fargo customers can set e-receipts as their preferred way to receive their ATM receipts making it a quicker and more convenient way to get their receipts via email.
Wells Fargo began piloting e-receipts in San Francisco in February and presented the world’s first Envelope-FreeSM ATM in 2002.
“We encourage customers to make the switch to e-receipts,” said Mary Wenzel, head of Environmental Affairs. “With each one of us taking this one simple action we collectively can make a positive impact for the environment. In fact, each day for a year, if just 20 people refused to print an ATM receipt at each of the ATMs nationwide, enough paper could be saved to circle the world at the equator nearly six times.”
About Wells Fargo
Wells Fargo & Company is a diversified financial services company with $1.2 trillion in assets, providing banking, insurance, investments, mortgage, and consumer and commercial finance through more than 10,000 stores and 12,000 ATMs and the Internet (wellsfargo.com and wachovia.com) across North America and internationally.
Posted: June 22, 2010