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Turning Around Problem Customers AND Handling The Most Difficult Customer Situations June 16, 2010



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Dr. Lynne Curry Lynne June 16, 2010
3801 Centerpointe Dr 1st Floor Conference Room Anchorage Cost: $20 8:05AM-9:15am RSVP and Pre-Pay: 276-4769 Includes continental breakfast
A lost or ticked off customer costs:
  • The cost of replacing the customer
  • The wear and tear on your staff
This dynamic, fast-paced, skills & strategies session provides proven training in:
  • Defusing even the most intense customer situations
  • Professionally fielding customer criticism
  • Postively surprising customers....quickly
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