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KeyBank Customer Service Earns National Recognition for Excellence


Greenwich Associates rankings reflect leading scores for customer service among nation’s largest banks

CLEVELAND, January 25, 2012 — KeyBank has earned excellence awards for its small business banking and middle market banking in Greenwich Associates’ 2011 national banking survey.

In its recently released survey results, Greenwich Associates recognized Key as a national and regional winner of the following Greenwich Excellence Awards:

•        Overall satisfaction with Personal Banking in the category of Small Business Banking
•        Customer service with Treasury Management in the category of Small Business Banking

Both awards are based on nearly 13,500 interviews with businesses with $1 million to $10 million in sales. Among the 750 banks evaluated, Key was among 43 named for providing distinctive quality.

•        Customer Service with Treasury Management for Middle Market Banking

This award is based on nearly 11,500 interviews with businesses with $10 million to $500 million in sales. Among the 750 banks evaluated in this survey, Key was among 39 named for providing distinctive quality.

These latest accolades come after the American Customer Satisfaction Index (ACSI) recognized Key for recording some of the highest customer satisfaction levels among the nation’s largest banks surveyed in the third quarter of 2011. In that survey, Key was one of only two national banks that improved its overall customer satisfaction score for two consecutive years.

“We take immense pride in the independent recognition of Key’s strong commitment to small business lending, customer service and middle market businesses,” said Bill Koehler, president, Key Community Bank.                                                


“We know our customers and work to meet their needs so they can thrive. We continually strive to improve our client-focused practices to deliver excellent customer service.”

About KeyCorp
KeyCorp was organized more than 160 years ago and is headquartered in Cleveland, Ohio.  One of the nation’s largest bank-based financial services companies, Key has assets of approximately $89 billion.  

Key provides deposit, lending, cash management and investment services to individuals and small businesses in 14 states under the name of KeyBank N.A. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

For more information, visit https://www.key.com/. KeyBank is Member FDIC.

About Greenwich Associates
Greenwich Associates provides research-based strategy management services for financial professionals. Greenwich Associates’ studies provide benefits to the buyers and sellers of financial services in the form of benchmark information on best practices and market intelligence on overall trends.

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