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BBB Release: Alaska's Top BBB Complaints And Inquiries Of 2010


Industries that Kept BBB Busy

Anchorage, Alaska – Jan. 13, 2011 2010 was a busy year. Better Business Bureau serving Alaska, Oregon and Western Washington:

· Provided over 2.9 million BBB Reliability Reports on companies in BBB's local service area in 2010; a 53 percent increase from 2009.

· Closed 35,967 complaints in BBB's local service area in 2010.

· Receives over 8,500 requests for information each day.

So which Alaska industries topped BBB's complaints and inquiries in 2010?

Top Complaints

1. Auto Dealers – New Cars*

1. Auto Repair & Service*

3. Auto Dealers – Used Cars

4. Hotels

5. Restaurants

*Indicates a tie.

Top Inquiries

1. Contractors - General

2. Auto Repair & Service

3. Auto Dealers – Used Cars

4. Tours – Operators & Promoters

5. Roofing Contractors

Changes between 2009 and 2010:

While most industries shuffled among the top spots, a few new industries have joined the top five: "Restaurants" jumped to fifth place on the complaint list after being tied for 14th in 2009. "Tours – Operators & Promoters" broke into the top five inquiries, moving from sixth place in 2009, to fourth place in 2010.

Click here for the full top 20 list from BBB serving Alaska, Oregon and Western Washington.


About your BBB serving Alaska, Oregon and Western Washington: Better Business Bureau is a neutral not-for-profit organization with the mission to advance marketplace trust. BBB is supported by BBB Accredited Businesses and provides ethical business standards, BBB Reliability Reports, Charity Review Reports, complaint handling, marketplace events and tips. For more information, contact BBB or visit www.bbb.org.

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