Alaska Airlines Wins On-Time Performance Award Three Years in a Row
2/19/2013 4:58:24 AM
SEATTLE — FlightStats.com has named Alaska Airlines the No. 1 on-time major carrier in North America for the third year in a row. Alaska's average on-time rate for 2012 was 87.26. The average on-time performance was 79.62 percent among North American carriers.
"This award is a credit to the more than 12,000 Alaska Airlines and Horizon Air employees who continue to meet our core promise to customers of getting them to their destination safely and on time," said Ben Minicucci, Alaska Airlines' chief operating officer and executive vice president. "Winning this award for the third time is a credit to the caliber of our employees and their relentless focus on robust operational processes, all while keeping safety and customer service at the forefront of everything we do."
FlightStats' on-time rate for Alaska Airlines differs from the Department of Transportation number of 87.52 percent because it relies on more sources for information.
"Alaska airlines has won the FlightStats On-time Performance Service Award for three years in a row in the North America Major category," said FlightStats' President Jeff Kennedy. "It is truly a testament to their ongoing commitment of providing exceptional service to their customers."
Alaska Airlines operated 160,679 flights in 2012.
About Alaska Airlines
Alaska Airlines, a subsidiary of Alaska Air Group (NYSE: ALK), together with its partner regional airlines, serves 95 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. Alaska Airlines has ranked "Highest in Customer Satisfaction Among Traditional Network Carriers" in the J.D. Power and Associates North America Airline Satisfaction StudySM for five consecutive years from 2008 to 2012. For reservations, visit www.alaskaair.com. For more news and information, visit the Alaska Airlines Newsroom at www.alaskaair.com/newsroom.
FlightStats is a leading provider of day-of-travel data services and applications to the travel industry and traveling public. The company delivers real-time global flight tracking and airport data services that power many of the world's most popular travel applications. The company also provides web and mobile applications to the FlightStats community, helping travelers to better manage their travel day. FlightStats' data is viewed by millions of people each month, and the company is constantly evolving to offer the best worldwide alerting and tracking services to travelers, including the agencies and developers who serve them. For more information visit www.flightstats.com or follow us on Twitter @flightstat