Apr 24, 2013
Keep the Peace At Work: Conflict management strategies for supervisors & managers.
This session entails:
¨ Dealing with DIVAs;
¨ Bringing employee tension to a halt;
¨ Defining boundaries–what you will & will not accept in the workplace;
¨ Recognizing your company limits & your leverage;
¨ Calming the irate customer;
¨ Mitigating damage done by your employees to your customers;
¨ Maximizing behavior change in the chronic conflict starter;
¨ Before you engage: using the conflict de-escalator worksheet;
¨ Documenting chronic conflict from the drama employee;
¨ Mediation that works;
¨ Keeping conflict from killing your team’s morale.
Coastal Villages Building
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