Mt. Edgecumbe Hospital Scores 96 Percent on Satisfaction
SITKA, Aug. 17, 2010 — Earlier this summer, 96 percent of patients completing a special patient satisfaction survey gave a score of A or B when asked to rate the care they received at the SouthEast Alaska Regional Health Consortium’s (SEARHC) S’áxt’ Hít Mt. Edgecumbe Hospital in Sitka.
“The results showed an overwhelmingly high rate of satisfaction with the health care provided by our staff,” said Roald Helgesen, SEARHC President/CEO. “While we always have opportunities to improve, it is clear our patients consider the care by our staff is a high-quality serviceThis special survey saw a significant improvement from our usual quarterly surveys, which have a third to a quarter of the respondents.”
The survey, which was conducted during May and June, asked 200 patients to rate the care they received at Mt. Edgecumbe Hospital using grades of A, B, C, D or F. There were 149 A’s and 44 B’s, leaving only seven patients who responded with a lower score. In a question about staff courtesy, 94 percent said they were satisfied (155 A’s, 32 B’s). The hospital also received a score of 89 percent on information given to patients (127 A’s, 51 B’s) and 87 percent about how well patients were provided for their comfort (130 A’s, 44 B’s).
“I believe our staff, no matter what position they hold, do desire to serve our patients with quality care,” said Norma Perkins, Mt. Edgecumbe Hospital Administrator. “I personally heard staff express their compassion and concern for ‘their’ patients. The survey results convey this.”
“Many people contributed to these positive results through their focus on our mission and the care of our patients and clients,” Helgesen said. “We are very proud of the work of our staff to meet the health needs of our patients. Regardless of the department, we contribute to these results as a team.Our staff makes this level of satisfaction a reality. These results demonstrate our staff’s efforts to our patients and our mission.”