TOURISTS STEERED IN NEGATIVE DIRECTION BY RV BUSINESS B&B RV Rental in Anchorage Gets BBB's Lowest RatingAnchorage, Alaska - April 29, 2010 - Anchorage-based B&B RV Rental has caused problems for some Alaska tourists, Better Business Bureau warns.
Since July 2008, BBB serving Alaska, Oregon and Western Washington has received 305 inquiries and 12 complaints regarding B&B RV Rental. The company has failed to resolve or respond to nine of the complaints leaving the business with an "F" rating from BBB. The company's business license expired Dec. 31, 2009; however, their website, bnbrv.com, is currently advertising a "sale" for summer 2010.
Complaints show a pattern of consumers who allegedly received RVs that did not work properly or did not resemble the advertised motor homes. Some complaints allege that refunds were delayed or not delivered. And some consumers discovered their reserved motor homes were not available upon pickup.
B&B RV Rental's expired business license reports Peter Harkovitch as the owner and provides a residential address of 2821 Devin Cir. The business' website provides 5737 Old Seward Highway as the place of business.
Tourism related businesses were among BBB's Top 2009 Inquiries and Complaints for Alaska. When booking an Alaskan adventure or other vacation, BBB suggests:
§ Researching businesses. Before making a purchase, look up the company online and make sure it is properly licensed. Always check www.bbb.org for free BBB Reliability Reports and tips.
§ Getting details in writing and reading fine print. Always ask for confirmation of travel arrangements in writing and get copies of cancellation and refund policies. Read contracts before signing and never sign if information is not filled in the blanks.
§ Verifying online security. Before making a purchase or entering personal information online, make sure the Web address has an "s" in "https" and look for a lock box next to the Web address bar or in the bottom right of the window to ensure the site is secure. Be careful when signing up for free offers and make sure not to click links or check boxes for costly, unwanted offers. Carefully read fine print and disclaimers before pressing 'submit.'
§ Paying by credit card, ideally within 60 days of a trip. Credit card companies may allow consumers to dispute charges within 60 days of purchase.
§ Inspecting rentals. Before leaving, visually inspect the interior and exterior of the vehicle for dings, dents and scratches. Have damage recorded in writing with the rental company before leaving the lot. Get all verbal agreements for base rental cost, daily fees, insurance, the vehicle inspection summary or other rental particulars on paper
BBB offers dispute resolution services and consumers can file a complaint at www.bbb.org.
About your BBB serving Alaska, Oregon and Western Washington:
Your Better Business Bureau is a not-for-profit organization funded by Better Business Bureau Accredited Businesses. The BBB's mission is to be the leader in advancing marketplace trust. For more information about the services and products provided by your BBB, call 206-431-2222 or 253-830-2924 in Washington, 503-212-3022 in Oregon, 907-562-0704 in Alaska, or visit our website at www.bbb.org.
Posted: April 29, 2010
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